Before your first visit
The practical stuff — insurance, paperwork, refills — answered the way our front desk would say it. Anything else, just call.
Most major plans — Aetna, Cigna, United and BlueCross among them. Bring your card to the first visit and we verify coverage while you're checking in. No plan? We have a flat self-pay rate for first visits, told to you up front.
A photo ID, your insurance card, and a list of any medication you take — a photo of the labels is fine. Switching from another practice? Sign one release form at the desk and we request your records for you.
Yes — follow-ups, medication reviews, rashes and most sick-day questions work well over video. First visits and annual physicals stay in person, because a doctor who has actually examined you gives better advice.
Message us through the patient portal or call the desk. If we've seen you in the last year, renewals usually go to your pharmacy the same day — no appointment needed for routine refills.
Life happens — give us 24 hours' notice and there's never a fee. Miss without notice and the first one is on us; after that a small fee applies, mostly so a waitlisted patient can take the slot.